Deposits, Cancellation & Refund Policies

Cancellation & Refund Policy

Private Parties

To reserve your private paint party, a non-refundable deposit is required:

• $100 for parties up to 12 guests. (minimum 10 guests or equivalent)

• $150 for parties up to 18 guests

• $200 for parties of 20+ guests

This deposit locks in your date and time and is applied to your total balance.
Full payment is due at least 14 days prior to your event.

Notes: 

For small parties, there is a minimum of 10 persons or equivalent in per person cost. 

For large private parties over 30 people, a non-refundable $200 deposit is required upfront to lock in your date and time. Then, depending on date of event, at least two months before the event a non-refundable payment totaling 30% of the event cost (including the deposit) is due to cover preparation and material costs—this includes ordering supplies, prepping the supplies and more. 

If you need to cancel

• More than 14 days before your event: You may reschedule once at no extra cost. Your deposit is non-refundable but can be applied to a new date within 60 days.

• 7–14 days before your event: You may reschedule once at a cost of 50% of the total amount of the original quoted price. The other 50% will be applied to the new date. 

• Less than 7 days before your event: No refunds will be issued.

• Same-day cancellations or no-shows: No refunds.

Final Headcount

• For parties approx 30 people, final guest count is due 72 hours before your event. For parties for larger than 30 people, final head count is due upon first payment. 

• You’ll be charged based on that number—even if fewer guests attend.

• Additional guests can be added if space allows; per-person pricing applies.

Private Parties with Individual Payments

If your guests are paying individually through a custom link, the same policies above apply. 

A deposit is still required to reserve your date and time, and it will be refunded after the event takes place.

Public Events

All ticket sales for public events are final.
Can’t make it? You’re welcome to one of the following options:

• Transfer your ticket to someone else, or

• Request a credit for a future event within 4 months (with at least 24 hours' notice)

Weather & Emergency Policy

We understand that Florida weather can be unpredictable. In the event of a city or state-mandated evacuation of your area due to a hurricane or other severe weather, private parties may reschedule within 3 months of the original date with no penalty. While there are no refunds, your deposit and payments will carry over to the rescheduled event.

Some exceptions to all of these may apply.